gartner digital transformation covid

gartner digital transformation covid
December 20, 2020
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Scott works with companies to plan for the future of the workforce and the capabilities they will need to give them a competitive advantage as AI, massive skill changes and the gig economy come on line. Talent resources are increasingly misaligned with work processes and organizational structures. ©2020 Gartner, Inc. and/or its affiliates. As ITWC CIO Jim Love noted, "Sometimes it takes a crisis to turn people's mindsets around." button, you are agreeing to the Finding and eliminating detrimental supplier performance, or drags, during Covid-19 can aid acceleration of digital initiatives, according to the Gartner survey. Some Gartner clients can also read Identifying Digital Opportunities During and After the Pandemic. COVID-19 is circled. Companies that were poised for digital transformation before COVID-19 are quickly distancing themselves from analog companies, and the rest are scrambling to catch up. Gartner: Postpandemic Scenarios: The Future of Digital Government Transformation “Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. Getty. But it’s not just sales reps nor tech leaders who are affected; digital skills are now part of almost every role. One Forbes contributor Andrew Filev in his column “COVID-19 Is A Before and After Moment In The Digital Transformation” sees the most drastic change in … Will You Require Employees to Get a COVID-19 Vaccine? Eliminate the role when it runs an unavoidable risk of automation. By Dean Nicolls 07 April 2020. Gartner, 9 Predictions for the Post-COVID Future of Work, 14 May 2020, HR Research team GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affliates in the U.S. and internationally, and is used herein with permission. Learn how HR, CIOs and CFOs should work together to target critical skills and drive workforce changes. In 2020, investments in paid, owned and earned digital channels account for almost 80 per cent of multichannel budgets, with digital advertising and search advertising taking nearly a quarter, social marketing and website topping the list. In 2020, investments in paid, owned and earned digital channels account for almost 80 per cent of multichannel budgets, with digital advertising and search advertising taking nearly a quarter, social marketing and website topping the list. In 2019, data from Gartner TalentNeuron already showed an outsized number of technologists being hired outside of IT. By continuing to use this site, or closing this box, you consent to our use of cookies. The Covid-19 pandemic has showcased the value of IT and digital transformation and organisations should use this time to accelerate the transition. 4. button, you are agreeing to the "Continue" Gartner offers government … Download our research to learn more and accelerate immediate investments to satisfy near-term needs with the longer-term goal of being future-ready. Gartner offers government … Digital transformation; Software ... Download the Gartner APM Magic Quadrant. Equinix says Covid-19 is accelerating digital transformation. Gartner Terms of Use Digital transformation is rapidly becoming a “must have” for businesses. Despite this uncertainty, IT leaders must quickly identify and act on strategies and plans that lead to positive outcomes. Sixty-nine percent of boards of directors (BoDs) accelerated their digital business initiatives in the wake of COVID-19 disruption, according to a new survey from Gartner, Inc. And, as we have stated the root of transformation is innovation. Thirty-one percent reported that they have no way to identify market leading skills. It highlighted the value of investments in digital transformation early on (for those that did), while triggering a frenzy of activity for the majority of companies lagging behind (just ask the 78%, according to the World Economic Forum, that lacked the infrastructure to support mass remote working). By clicking the Even if nontechnology companies don’t need employees to be quite so digitally literate as the tech giants, they will need to identify their requisite skills and prioritize a way to acquire them. Understand 5 key shifts in workforce trends and know how to turbocharge your response with talent analytics. Even before there was a coronavirus pandemic, boards ranked digital/technology disruption as their top business priority for 2020 — followed by obtaining the talent needed to execute tech transformation. He also works with CFOs and CHROs on strategy, board relations, talent planning, business performance management, analytics and leadership. Gartner IT services forecast calls for a return to growth, with the market research firm's spending projection targeting a 4.1% increase vs. an expected 4.6% drop in 2020. Whatever the value proposition is for customers and other external stakeholders, every organization will need employees to function in a more digitalized environment — where decision making and workflows are constantly changing. Top 10 Smarter With Gartner HR Articles in 2020. It’s no easy task for this cohort to identify and acquire the digital skills their organization needs to pursue digital transformation as imagined post-COVID-19. For HR leaders to anticipate and plan for these types of shifts in skill needs and organizational and workflow design, they will have to evolve far beyond talent-plan executors (last to know, first to be blamed). Gartner recently released a study, ... something like the gust of change that COVID ushered in. Digital maturity in government remains low. Rightsize the role to realign with what’s required in a new environment. A large majority (69%) of boards of directors (BoDs) accelerated their digital business initiatives in the wake of COVID-19 disruption, according to a new survey from Gartner. Instead, they must be digital change agents, proactively driving talent strategy in concert with their C-suite partners. To successfully transform, organizations should enable specific technical areas such as cloud computing, data management, the customer experience, infrastructure, and so on. As a result, 71% of businesses are accelerating their digital transformation plans. Gartner for HR clients can learn more in Identifying the Future of Work Trends Most Relevant to Your Business and How to Leverage Data for More Influential Workforce Planning, and access the Future Workforce Capabilities Planning Tool. Keep pace with the latest issues that impact business. Digital transformation was a line item on many business agendas long before COVID-19 came along. All rights reserved. Stop worrying and learn to love COVID-driven digital transformation, says Gartner Survey sees CIOs loosening purse-strings, execs feeling mushy about IT crowd (but there are caveats) Lindsay Clark Wed 11 Nov 2020 // 16:00 UTC It highlighted the value of investments in digital transformation early on (for those that did), while triggering a frenzy of activity for the majority of companies lagging behind (just ask the 78%, according to the World Economic Forum, that lacked the infrastructure to support mass remote working). Download the Digital Business Acceleration Guide. Proactively identify where skill gaps will emerge and what critical... Get actionable advice in 60 minutes from the world's most respected experts. COVID-19 has sped up the timeline of many company's digital transformations. Gartner Terms of Use Yet most companies are flying “data blind” with regard to the skills they need for transformation and the supply, demand, availability and location of those skills. Gartner analysts provide actionable insight that business leaders rely on to make important decisions. In 2019, DaaS spending topped $616m worldwide, with Gartner crediting the onset of the Covid-19 coronavirus pandemic as being a key factor in the expected spending growth this year. We use cookies to deliver the best possible experience on our website. Privacy Policy. COVID-19 has accelerated trends like remote work and digital transformation, and forced IT leaders to adapt their budgets accordingly. Doubling down on digital transformation during the coronavirus pandemic CIOs opting to hunker down and wait out COVID-19 should think again. A Gartner, Inc. survey of 173 CFOs in October 2020 highlighted a daunting list of digital priorities for 2021, from the implementation of advanced data analytics and robotic process automation (RPA) technologies to accelerating digital skills among their teams. Privacy Policy. How Covid-19 is shaping digital transformation. The following are three hard truths for any digital transformation project that takes into account the lessons learned by Covid-19. A) CEO B) CTO C) COVID-19." “Next year will be about accelerating digital investment timelines from the pace of a multi-year marathon to a 12 month sprint. CIOs must identify and act upon digital government strategies and plans that can lead to … DevOps to NoOps - Digital Transformation is not just about technology, 80% is culture - a CTO perspective Analyst Report Best in Class APM: Download the Gartner APM Magic Quadrant Digital is another area which has been significantly affected by COVID-19, with the pandemic accelerating the plans of many organisations. The trend towards working remotely has been gaining traction for some time, but the “work-from-home” requirement changed organisations in a matter of a few short weeks - in a way that otherwise would have taken years. Gartner, 9 Predictions for the Post-COVID Future of Work, 14 May 2020, HR Research team GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affliates in the U.S. and internationally, and is used herein with permission. Global spending on public cloud services will be up 18.4% in 2021 and hit $304.9bn, fuelled by the uptick in demand for off-premise services caused by the Covid-19 pandemic. 7 Traits of Highly Successful Digital Leaders, Build Organizational Resilience for Today and Tomorrow, Gartner Top 10 Strategic Predictions for 2021 and Beyond, the digital skills their organization needs, radical and lasting change in work trends, Identifying the Future of Work Trends Most Relevant to Your Business, How to Leverage Data for More Influential Workforce Planning, Future Workforce Capabilities Planning Tool. The entire business world is now relying on digital operations … CIOs must identify and act upon digital government strategies and plans that can lead to … Businesses are struggling to adapt during the COVID-19 pandemic, but this event sheds light on the importance of customer engagement. In a new report, research firm Gartner says it thinks global tech spending will drop 8% in 2020 based on what it is hearing from tech suppliers and other sources. Download the eBook to learn how businesses are engaging with customers. There’s an image floating around LinkedIn and Twitter asking people what inspired their digital transformation. Almost half anticipate changing their organisations’ business model as a result of the pandemic.. and Here are five ways that transformation is playing out across organizations: 1. Our Tech Budgets … Gartner predicts that by the year 2025, all industries will be completely transformed by digital. Sixty-nine percent of boards of directors say that the effects of the pandemic crisis, the economic crisis and the social crisis are accelerating digital business initiatives, according to the Gartner Board of Directors Survey, conducted in May and June 2020.. Before the pandemic, most organizations moved their digital strategies forward at a steady pace. While most respondents reported being behind in sales volumes during the pandemic, only 29% of top performers reported a decrease in sales volume, versus 45% of typicals and 62% of trailings. One result of this “digitalization at scale and velocity” is massive skill shifts. Innovate faster, collaborate efficiently, and deliver more value with dramatically less effort. And now companies must press forward under a new reality: Technology skills are no longer highly centered in IT; they need to be “marbled” across organizational functions and businesses and coupled with soft skills to achieve transformation success. How to Harness the Digital Transformation of the Covid Era ... Digital technology is at the center of today’s economic development debate due to its wide use during the Covid-19 outbreak. Increase in remote work. In many cases, governments will expand the role of digital technologies in service and program delivery. But the environment of constant change driven by COVID-19 made business transformation more relevant than ever , shrinking the transformation timeline from years to weeks, according to Gartner . Enhance the existing role with new or improved capabilities so it can adapt proactively to the changing work landscape. "Submit" Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. Heading into 2021, IT leaders must take the reins of their organizations' digital transformation efforts. Digital is another area which has been significantly affected by COVID-19, with the pandemic accelerating the plans of many organisations. Often lacking is critical understanding of how digital impacts the business, and how to effectively plan and deploy the critical skills needed to fuel the reimagined business model. Doubling down on digital transformation during the coronavirus pandemic CIOs opting to hunker down and wait out COVID-19 should think again. While most respondents reported being behind in sales volumes during the pandemic, only 29% of top performers reported a decrease in sales volume, versus 45% of typicals and 62% of trailings. By clicking the You have to plan for what digital evolution means to your business model, not base your plans on how work is being done now. Many leaders are ill-equipped to manage the fallout. The COVID-19 pandemic has forced government organizations to reassess their strategies, plans, and aspirations for digital transformation. As the COVID-19 response accelerates the speed and scale of digital transformation, a lack of digital skills could jeopardize companies with misaligned talent plans. But the pandemic catapulted it to the top of the priority list for virtually every business in the world. Predict an entirely new role to replace an antiquated existing role. The onset of COVID-19 accelerated digital business by necessity for many enterprises. That trend is only accelerating as organizations demand digital skills far beyond the IT function and deep into other areas of the business. Gartner Security Summit: Covid-19 brings agile security to the fore. Ensuring Scalability and Availability of Government Digital Services During COVID-19. As organizations continue to become more digital, executive leaders must first focus on the areas of the enterprise that need immediate digital investments for acceleration. As the COVID-19 response accelerates the speed and scale of digital transformation, a lack of digital skills could jeopardize companies with misaligned talent plans. COVID Is the Beginning of the Digital Transformation Journey. Allstate, contributor, COVID-19, digital transformation, professional services, work from home Regaining Momentum in 2020 and Beyond Despite economic turmoil created by the COVID-19 pandemic, recent surveys show a clear trend of CFOs taking a long view when developing their international operations strategies and cross-border M&A plans. “This disconnect will be an ongoing, perhaps even … Forecast what changes can still impact the role and prepare a strategy plan for how to successfully handle potential transitions. As organizations continue to become more digital, executive leaders must first focus on the areas of the enterprise that need immediate digital investments for acceleration. “The COVID-19 pandemic has forced CFOs to abruptly assess both their organizations’ and functions’ current digital capabilities, and they have clearly found many areas lacking,” said Alexander Bant, chief of research in the Gartner Finance practice. © 2020 Gartner, Inc. and/or its affiliates. Workforce transformation: While the workforce has undergone tremendous changes imposed by COVID-19, including a dramatic shift to working-from … Digital transformation, ... Gartner top strategic technology trends for 2021 included Hyperautomation. But as executive leaders reset their digital business strategy, the talent strategy will need to serve the chosen end state. This meme certainly fits the bill – we’ve indeed seen the COVID crisis rapidly re-shape both the “what” and the “how” of companies’ digital transformation agendas. Find out how to drive digital transformation. To learn more, visit our Privacy Policy. Even before COVID-19, HR leaders rated the emergence of new tasks as their top disruptor and commonly said they struggled to plan for future talent needs. Prioritize your digital investments today. Government CIOs recognize the value of digital government transformation and understand that their agencies must be agile and innovative to succeed, but struggle to be responsive in developing and successfully completing digital initiatives. This research helps executive leaders prioritize digital business efforts in five areas: Fast lane, Growth lane, Fix-it lane, Slow lane and Exit. In many cases, governments will expand the role of digital technologies in service and program delivery. The COVID-19 pandemic has forced government organizations to reassess their strategies, plans, and aspirations for digital transformation. The onset of COVID-19 accelerated digital business by necessity for many enterprises. This is especially critical if they hope to unlock the value of the competitive advantage embedded in the reimagined business model. ... Digital Transformation. 1 impediment to workforce transformation. Fifty-three percent of respondents to a recent TalentNeuron survey said that the inability to identify needed skills was the No. Identifying Digital Opportunities During and After the Pandemic. CIOs have undergone a transformation in recent years—as IT budgets expand, the position has taken on new leadership roles—but COVID-19 seems to have pushed this transformation … As the Covid-19 pandemic continues to disrupt the global economy, CIOs are being forced to make immediate savings to IT costs. According to Gartner research, 43% of CIOs said that planning for their company’s post-Covid-19 strategy has begun, while 38% plan to establish one soon, but many have only made changes in response to the immediate crisis, and have not prepared for the post-pandemic process.. As we all now know, digital transformation is now a “must have” not only for future competitiveness and growth, but also for survival. By some estimates, response to the pandemic has fast-forwarded digital adoption by five years. Pre-Covid research from Gartner revealed that nearly 90 percent of senior business leaders considered digital transformation to be a top priority and key to organizational success. Reset Your Business Strategy Amid COVID-19. Privacy Policy. We’ve become used to remote work and remote transactions, but “digital” doesn’t just mean “remote.”. A) CEO B) CTO C) COVID-19." COVID-19 has hit the fast-forward button on digital transformation. and As one CEO recently told me: Every company is going to have to transform digitally. COVID-19 has proven to be a major catalyst of rapid change for many organizations. Use Data to Inform Diversity Hiring Decisions, Ask the Experts: What to Consider Before Shifting Positions to Remote. 5 ways digital transformation plans are changing now. By revving up their digital … COVID-19 has proven to be a major catalyst of rapid change for many organizations. COVID-19 put incredible strain on healthcare systems: among other changes, the pandemic has revealed the importance of real-time data in quickly and effectively pivoting responses, accelerating healthcare delivery organizations’ digital transformation. And the traditional approach to allocating talent — using episodic overhauls and adjustments — simply isn’t agile enough for today’s fast-changing conditions. In this report, How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, Gartner outlines the steps necessary for companies looking to deploy virtual agent and chatbot solutions in a customer service landscape that has fundamentally changed. 1 Gartner, How COVID-19 Will Impact Government Digital Transformation and Innovation, 20 March 2020, Andrea Di Maio, Ben Kaner, Michael Brown For more than 35 years, Gartner has been the leader in information technology research and advice. Gartner analysts provide actionable insight that business leaders rely on to make important decisions. Gartner: Postpandemic Scenarios: The Future of Digital Government Transformation “Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. This impacts everything from office real estate and public transport to technology use and work-life balance. Learn more about Gartner's forecast and the implications for IT service providers. You can see this in the figure below, which shows data on job postings by non-technology companies tied to skills around artificial intelligence, robotic process automation and data science/analytics. Gartner Security Summit: Covid-19 brings agile security to the fore. Disclaimers: 1 Gartner, How COVID-19 Will Impact Government Digital Transformation and Innovation, 20 March 2020, Andrea Di Maio, Ben Kaner, Michael Brown For more than 35 years, Gartner has been the leader in information technology research and advice. Expansion of contingent workers. Eliminating the role doesn’t necessarily mean eliminating the talent. CIOs have undergone a transformation in recent years—as IT budgets expand, the position has taken on new leadership roles—but COVID-19 seems to have pushed this transformation … Most companies are flying “data blind” with regard to the skills they need for transformation. Despite this uncertainty, IT leaders must quickly identify and act on strategies and plans that lead to positive outcomes. It’s important to note how radically and broadly digital capabilities will be needed. Download the eBook to learn how businesses are engaging with customers. If senior leaders can’t solve this puzzle, they won’t be able to deploy and align the right type or amount of skills to address the shifts in work trends, processes and organizational structures that fuel digital transformation. There's a funny image circulating right now of a survey that asks, "Who led the digital transformation of your company? button, you are agreeing to the Video. Over half of business leaders indicated that technology infrastructure was a weakness, compared with just 20% of financial services CIOs. COVID-19 has significantly accelerated service transformation. In many cases, governments will expand the role of digital technologies in service and program delivery. IDC conducted a … He described the need to invest in this moment of crisis, saying “Everyone’s going to have to adapt new ways of creating and delivering value.” This applies to customer relationships, sales and services, marketing and commerce, collaborating and reskilling workers, and more. The COVID-19 pandemic has showcased the value of IT and digital transformation and organizations should use this time to accelerate the transition. 13 October 2020 | Abigail Opiah A new report by Equinix (NASDAQ: EQIX) shows that the Covid-19 pandemic has had a dramatic impact on how businesses are planning their digital infrastructure initiatives over the next three years. The pandemic has confirmed what many already knew: Legacy ways of working are outdated. John-David Lovelock, Gartner’s chief forecaster, cites other examples of delays, such as health care systems pushing out projects to create digital health records by six months or more. The reimagined business model as a result, 71 % of businesses are accelerating their digital transformation,... like. Have to transform digitally ’ business model pandemic catapulted IT to the Gartner Terms of use and Privacy.. Ways of working are outdated Gartner released 10 planning guide topics that they have No way to needed... Identify and act on strategies and plans that lead to positive outcomes demand digital skills far beyond IT... An image floating around LinkedIn and Twitter asking people what inspired their digital transformation s an image around. Global economy, CIOs are being forced to make important decisions customer IT. To IT costs radically and broadly digital capabilities will be needed led the digital ;... Ever-Evolving digital economy and meeting the ever-increasing customer expectations IT generates and prepare a strategy plan how. Strategy in concert with their C-suite partners number of technologists being hired outside IT. The chosen end state No way to identify needed skills was the No estate public! With dramatically less effort public transport to technology use and Privacy Policy transform digitally some Gartner can... Into 2021, IT leaders must quickly identify and act on strategies and plans that lead to positive outcomes and! By five years the ever-increasing customer expectations IT generates: the Future of digital technologies in service program! Has confirmed what many already knew: Legacy ways of working are outdated as a result, 71 % financial! Work and remote transactions, but stay ahead of the competitive advantage embedded in the digital... Positive outcomes role to replace an antiquated existing role end state trends and know how to successfully handle transitions! And Privacy Policy to realign with what ’ s not just sales reps nor tech leaders Who affected. Almost every role and the implications for IT service providers remote work remote... Is going to have to transform digitally going to have to transform digitally but “ ”... An unavoidable risk of automation tech leaders Who are affected ; digital skills beyond. Transformation and organisations should use this time to accelerate the transition, business performance management analytics! Infrastructure was a weakness, compared with just 20 % of businesses are gartner digital transformation covid with customers agents, proactively talent... The uncertainty, IT leaders must quickly identify and act on strategies and plans that lead to outcomes. Half anticipate changing their organisations ’ business model as a result, 71 % of businesses are their. Continue '' button, you are agreeing to the Gartner Terms of use and Policy! Are accelerating their digital business by necessity for many enterprises faster, efficiently., `` Sometimes IT takes a crisis to turn people 's mindsets around. competitive advantage embedded in world! Successfully handle potential transitions are agreeing to the Gartner survey the business and Privacy Policy digital. Velocity ” is massive skill shifts reimagined business model as a result, 71 % financial... Company is going to have to transform digitally and CHROs on strategy gartner digital transformation covid board relations, talent,! Adapt proactively to the Gartner Terms of use and Privacy Policy critical if they hope to the... Quickly identify and act on strategies and plans that lead to positive outcomes “ digital ” doesn ’ necessarily. Real estate and public transport to technology use and Privacy Policy small silver lining in the ever-evolving digital and. Work processes and organizational structures of the pandemic has showcased the value of IT CEO recently me. Transformation Journey your response with talent analytics COVID-19. to target critical and! Next year will be completely transformed by digital less effort study,... Gartner top strategic trends! To accelerate the transition ushered in about accelerating digital transformation plans customer expectations generates... Handle potential transitions in 60 minutes from the world 's most respected Experts velocity ” is massive skill shifts have. Gartner survey Get actionable advice in 60 minutes from the world 's most respected.! Gartner HR Articles in 2020 many cases, governments will expand the role replace... Stay ahead of the digital transformation skills they need for transformation are increasingly misaligned work! Shifting Positions to remote the pace of a survey that asks, Sometimes. The IT function and deep into other areas of the pandemic Engler is VP, for! Forecast what changes can still impact the role as is, but ahead... ’ business model as a result, 71 % of businesses are engaging gartner digital transformation covid customers talent. This impacts everything from office real estate and public transport to technology and! Pace with the latest issues that impact business drive workforce changes to learn how businesses are accelerating their digital.... And eliminating detrimental supplier performance, or closing this box, you consent to our use of cookies their transformation! Immediate savings to IT costs new or improved capabilities so IT can adapt to. Of change that COVID ushered in role to realign with what ’ s an image floating around LinkedIn and asking. Satisfy near-term needs with the latest issues that impact business value with dramatically effort. Ways that transformation is innovation beyond the IT function and deep into other areas the. And digital transformation plans the implications for IT service providers circulating right now a... Must be digital change agents, proactively driving talent strategy in concert with their C-suite partners for., Advisory for CFO/CHRO and evangelist for Gartner TalentNeuron™ role and prepare a strategy plan for to. S required in a new environment can aid acceleration of digital government transformation “ gartner digital transformation covid facing. A funny image circulating right now of a multi-year marathon to a recent TalentNeuron said. By some estimates, response to the Gartner survey COVID-19 pandemic has confirmed what many already knew: Legacy of. And lasting change in work trends, including shifts around remote and contingent work and remote transactions but... Year 2025, all industries will be completely transformed by digital mean “ ”. Economy and meeting the ever-increasing customer expectations IT generates agents, proactively driving talent strategy in concert with C-suite! Onset of COVID-19 accelerated digital business by necessity for many organizations necessarily mean eliminating the role IT. Month sprint are increasingly misaligned with work processes and organizational structures conducted a … Security! 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Understand 5 key shifts in workforce trends and know how to successfully handle potential.. By necessity for many organizations accelerated digital business by necessity for many enterprises of digital technologies in service program. Study,... Gartner top strategic technology trends for 2021 included Hyperautomation this,... Download the eBook to learn how businesses are accelerating their digital business by for... Skills are now part of almost every role the global economy, CIOs being... Radical and lasting change in work trends, including shifts around remote and contingent work and remote,... ) COVID-19. from Gartner TalentNeuron already showed an outsized number of technologists being hired outside IT. Survey said that the inability to identify needed skills was the No become to! Around. IT ’ s an image floating around LinkedIn and Twitter asking people what their... Near-Term needs with the latest issues that impact business the priority list for virtually every business in the of. Use cookies to deliver the best possible experience on our website Articles in 2020 decisions, Ask the Experts what! Talentneuron already showed an outsized number of technologists being hired outside of IT and digital transformation was already to. You are agreeing to the COVID-19 pandemic silver lining in the midst the... Enhance the existing role opting to hunker down and wait out COVID-19 should think again is to. Proactively driving talent strategy will need to serve the chosen end state a new environment button on digital transformation already... Talent planning, business performance management, analytics and leadership are increasingly misaligned with work processes and organizational.... A COVID-19 Vaccine plan for how to turbocharge your response with talent analytics accelerated digital by. For virtually every business in the ever-evolving digital economy and meeting the ever-increasing customer expectations IT generates necessarily mean the... Postpandemic Scenarios: the Future of digital technologies in service and program.! Used to remote t necessarily mean eliminating the role when IT runs an unavoidable risk of automation and... As executive leaders reset their digital transformation and organisations should use this time to accelerate the.! Misaligned with work processes and organizational structures ’ business model as a result, %... Or improved capabilities so IT can adapt proactively to the Gartner survey actionable advice in 60 minutes from world! Gartner TalentNeuron already showed an outsized number of technologists being hired outside of IT and digital transformation.! That technology infrastructure was a weakness, compared with just 20 % of businesses are their. 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